Shipping & Returns
Shipping
We process all orders within 1–2 business days. Once shipped, standard delivery takes 3–5 business days within the United States.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free over $35 / $4.99 |
All orders are tracked. You will receive a confirmation email with your tracking number once your order ships.
Please note: delivery times may vary slightly during peak seasons and holidays.
Returns
We want you to love every product you receive from My Glam Shop. If something arrives damaged, defective, or not as described, we're here to make it right.
We accept return/refund requests when:
- Your item arrived damaged or defective
- You received the wrong item
- The item does not match the product description
We do not accept returns for:
- Change of mind or buyer's remorse
- Items that have been used or opened (for hygiene reasons)
- Sale or discounted items
How to request a refund: Email us at support@myglamshop.co within 14 days of delivery with your order number and clear photos of the issue. We'll review your request and respond within 2 business days.
Approved refunds are issued to your original payment method within 5–7 business days. In some cases, we may offer a replacement or store credit instead.
Please note: because our products ship from international warehouses, we do not accept physical returns. Refunds are handled entirely via email — no need to ship anything back.
Exchanges
We currently do not offer direct exchanges. If you received a defective or wrong item, contact us and we will arrange a replacement or refund. For a different product, simply place a new order.