Refund Policy
Effective date: October 10, 2026
We want you to love your order. Because our products are skincare and cosmetics, we cannot accept returns of opened or used items, or returns for change of mind, for hygiene reasons.
What we cover
We will make it right if your item:
- arrives damaged,
- is defective, or
- is not the item you ordered.
How to request a refund or replacement
- Email support@myglamshop.co within 14 days of delivery.
- Include your order number and clear photos of the item, the packaging and the shipping label.
- We will review your request and reply within 2 business days.
You do not need to send the item back. Once your request is approved, we will offer a replacement or a full refund for the affected item.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to show the refund.
Lost packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but you have not received it, contact us and we will help.
Cancellations
If you need to cancel, email us as soon as possible. We can cancel orders that have not yet shipped and refund you in full.